Brian’s Travel Spot: Amtrak’s Crescent to New Orleans

A portion of Amtrak's national route map, showing my route on the Crescent service from Washington DC to New Orleans highlighted in blue.Welcome to this instalment of what I have somewhat ambitiously called Another Grand Adventure, part of my occasional Travel Spot series. It follows my second long-distance American train trip, which saw me travelling from Boston, in New England, to Phoenix, in the south west, by train. Well, almost.

I actually went from Providence to Tucson by train, driving the first and last legs. If I’d had the courage of my convictions, I’d have carried on from Tucson to Los Angeles so that I could have completed my second coast-to-coast train journey. However, given that I actually had to be in Phoenix for work, this would have required me to turn around and come straight back again once I got to LA. That would have been rather extreme, even for me.

The trip started with my flight to Boston, while the second instalment covers the series of short journeys I took along Amtrak’s Northeast Corridor from Providence to Manassas, south of Washington DC. This instalment takes us from Manassas to New Orleans, travelling on Amtrak’s Crescent Service, while the remaining two instalments will cover the leg from New Orleans to Tucson on the Sunset Limited and my flight back from Phoenix.

You can read more about the Crescent service after the gallery.

  • My route for this leg of the journey, marked out in blue from Manassas to New Orleans.
  • And this is my train, No. 19, the Crescent service (photo from Philadelphia).
  • From New York to Washington DC it's hauled by a single, electric locomotive...
  • ... while from DC to New Orleans, two diesel locomotives, seen here in action, take over.
  • There are three coach class cars, a cafe car, then this, the glorious dining car.
  • Next, a pair of sleeper coaches (this is actually the Cresent from New Orleans to New York)
  • Whereas this is my sleeper coach, seen at the journey's end in New Orleans.
  • After the two sleepers, there's a solitary business class coach...
  • ... followed by a baggage/crew car right at the end.
  • I snuck a look in business class. This is a standard coach class seat. So much leg room!
  • But in business class, you get even more!
My route for this leg of the journey, marked out in blue from Manassas to New Orleans.1 And this is my train, No. 19, the Crescent service (photo from Philadelphia).2 From New York to Washington DC it's hauled by a single, electric locomotive...3 ... while from DC to New Orleans, two diesel locomotives, seen here in action, take over.4 There are three coach class cars, a cafe car, then this, the glorious dining car.5 Next, a pair of sleeper coaches (this is actually the Cresent from New Orleans to New York)6 Whereas this is my sleeper coach, seen at the journey's end in New Orleans.7 After the two sleepers, there's a solitary business class coach...8 ... followed by a baggage/crew car right at the end.9 I snuck a look in business class. This is a standard coach class seat. So much leg room!10 But in business class, you get even more!11
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It pleased me no end that the train I caught from Manassas to New Orleans, Amtrak’s Crescent service, was the same train that I’d caught from Philadelphia to Manassas, albeit exactly 72 hours later. I’d spent the intervening three days staying with my friends in Centerville, mostly catching up on my sleep and working. As an aside, Centerville was once a major railway hub in its own right, but now, ironically, lacks any passenger services.

So there I was, 72 hours later (pretty much to the minute, since both trains had very similar delays) catching the Crescent, this time to New Orleans, a journey of 25 hours. Whereas on the way to Manassas I’d sat up front in coach class, this time I was travelling at the back in a sleeper car, which, as it turned out, called for some interesting fun and games when boarding the train.

South of Washington DC, it’s a very different railway. The line from Washington DC north to Boston is electrified and dedicated to Amtrak trains, resulting in a frequent service with plenty of well-served stations. South of DC, there’s no electrification, the Amtrak trains running on freight lines, sharing the tracks with massive freight trains, many of which are literally miles long. And then there are the stations…

Most of the stations, like Manassas, see a handful of trains a day, although there are plenty which see just one or two in each direction. Even my destination, New Orleans, in many senses a major terminus, only has a total of five trains a day (two arrivals, two departures and, depending on which day it is, one additional arrival or departure). As a result, most stations are really small. Really, really small. Sometimes I think the station consists of no more than a waiting room and a sign by the side of the tracks.

Manassas is, in the grand scheme of things, quite a big station. Since it’s on the Virginia Railway Express commuter line into Washington DC there’s a proper waiting room and two platforms, one in each direction. These can accommodate four, maybe five railway carriages. And herein lies the problem.

The Crescent service is, compared to some, a fairly short train, but it’s still much longer than the platform. First there are the two enormous diesel locomotives (replacing the single electric locomotive that hauled the train from New York to Washington DC), then there are three coach class carriages, the café car, the dining car, two sleepers, a business class carriage and finally, right at the back, a crew/baggage car. As my American friends say: do the math. There is no way that train is going to fit onto the platform at Manassas.

Now, if this was a British train, it wouldn’t really matter. It would just pull up, everyone would get on at the front, and those that needed to be at the back would wander on down. However, things aren’t that simple on Amtrak.

First the train pulls up, a solitary door in the third (and final) coach class carriage opens and the disembarking passengers get off. One by one. Next, those of us waiting on the platform get on. One by one. The guard checks everyone’s ticket to ensure that they are on the correct train, and, more importantly, the correct part of the train because if, like me, you have a reservation for a sleeper car, you don’t get on here. Oh no. You wait until everyone has got on, then the door shuts and the train pulls forward a couple of carriages and another solitary door opens in the sleeper car and the sleeper passengers (just me, in this case) get on. I did feel for the solitary guy who was travelling in business class since even with the train moving up, the business class carriage was still off in the distance by the level crossing at the end of the platform. And heaven forbid he got on one of the sleeper cars and walked through, so he had to trek off down to the end of the platform to get on.

With that palaver safely out of the way, we were ready to move off, maybe ten minutes after the train first pulled in. Now although this strikes me as dreadfully inefficient (the train has about 20 such stops, so you could probably shave a couple of hours off of the journey time if you tried), in some ways makes sense, particularly given the way Amtrak works.

The whole railway strikes me as very manually intensive. Each coach seems to have its own guard, who checks your ticket and (with the exception of the Northeast Corridor trains) assigns you an individual seat. The result is a lot of queuing and waiting when getting on and it’s also why as a sleeper car passenger, I couldn’t board a coach class carriage: the guard there wouldn’t have known who I was.

The irony is, when I did get on the sleeper car, I didn’t show my ticket, the Amtrak app having logged me out (pro-tip, even if, like me, you use the Amtrak app, which is very handy, always have a printed copy of your ticket, or, failing that, a screen shot of it). The plus side of the system is that the guard knew who I was anyway since I was the only sleeper passenger boarding at Manassas, so I was shown to my cabin regardless.

The big positive of this whole system, and the reason why, I suspect, that Amtrak does it this way, is when it comes to getting off. With all the small stations, you can easily find yourself in the wrong part of the train, or, frankly, just miss your stop altogether (Oh, what? That five minute stop in the middle of nowhere was my station? Damn, I’ve missed it!). I’ve seen this happen in the UK, by the way, where people have sat at the back of a long train which has pulled up at a short platform and they’ve just not had time to make their way up the train to get off.

On the Amtrak services, because there’s a guard for each carriage who (usually) knows where you are going and has put you in a specific seat, the guard will come and tell you, in person, that your station is coming up in 10 minutes’ time. It also explains the obsession with ensuring that you are in the correct carriage / seat. Going to Clemson, South Carolina. Then you’ll be in the second carriage, because that’s the only door that will open when we get to Clemson. And so on. I might tear my hair out at the inefficiencies of the system, but there’s no arguing that it works.

You can read all about my experiences in my sleeper cabin after the gallery.

  • My home for the night: the Amtrak Crescent service from New York to New Orleans.
  • But where exactly am I sleeping? Down here?
  • A narrow corridor leads past a series of suites on the left...
  • ... which, although they look very spacious, are not for me.
  • Following the suites, the corridor runs along the centre of the carriage.
  • If you go too far, you end up at the shower at the end of the carriage...
  • ... where you'll also find a coffee brewer (I'll stick to my own, thanks).
  • Back-tracking a little way, and this is me, cabin number 6.
  • And here it is, in all its glory, laid out in day-time sitting mode.
  • There's a slightly narrower seat off to the left...
  • ... which leaves room for a toilet...
  • ... and, above that, a fold out sink. Neat.
  • Although I say narrower, the seat itself is plenty wide.
  • Mind you, the seat on the other side is even wider!
  • There's still room for a trash can and a little shelf between it and the corridor.
  • Meanwhile, there's a bunk bed up above which can be lowered on a sliding rails.
  • If you're travelling alone, it can make for handy extra luggage space...
  • ... although there's more-than-adequate space for luggage above the door.
  • There are lots of controls for lights, air and heating. Power outlets are on the other side.
  • There's a fold-out table between the two chairs.
  • This has fold-out flaps as well, one for either side.
  • The table, fully folded out. Neat in-built chessboard!
  • One of my table's many uses: coffee! During frequent stops, I used my scales to...
  • ... weigh my beans and also as a stable base for my Aeropress.
  • Here's the finished article in my Therma Cup.
  • When not in use, the shelf next to the seat made a useful storage point.
  • Access, by the way, is through a sliding glass door.
  • This has a latch system which enables it to be locked...
  • ... like this. Handy when you're sleeping and don't want to be disturbed.
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My first-ever Amtrak sleeper experience was also going to New Orleans, back in 2010, although that was on the City of New Orleans which covers the 900 miles north to south from Chicago to New Orleans via Memphis once a day. Since then I’ve also been coast-to-coast from Portland (Maine) to Portland (Oregon), which involved taking the sleeper from Rochester to Chicago and another from Chicago to Portland.

East of a line from Chicago to New Orleans (although, interestingly, not on the City of New Orleans service between the two), Amtrak runs its Viewliner rolling stock. Each Viewliner sleeper carriage has a one large and two smaller bedrooms, with a corridor down the side of the carriage, followed by a long corridor with standard sleeper cabins on either side. In comparison to the rest of Amtrak’s rolling stock, where the central aisles between the seats are wide enough for two people, these corridors are incredibly narrow.

Aside from the three bedrooms, there are 12 standard cabins (known by Amtrak as roomettes), six on either side. At the opposite end from the suites, what would have been sleeper cabins #13 and #14 have been replaced by a shower on one side and crew quarters on the other. Each of the sleeper cabins have two berths, although if you book a single ticket, you’ll get a cabin to yourself.

If you’re used to travelling by train in the UK, the first thing that strikes you about US trains is how tall they are. Although the Viewliner sleeper cars are single-deck, they are very tall, resulting in a spacious cabin which is long and thin. There are two seats, one facing forwards, the other backwards, with a fold-out table between them. This means that you get to sit in comfort in your own private cabin during the day and both of you get access to the window, although the seats are close enough together that two tall people might have problems banging knees! This is in stark contrast to the sleepers I took in 2016, where in both Vietnam and China, you had four people to a cabin and only one window/table.

One of the seats is slightly narrower than the other, although both are wide by UK standards (and positively palatial compared to airline seats). The narrower seat makes room for a small toilet, which also has a fold-down sink above it, so if you really want to, you can spend the entire journey in the confines of your private cabin without ever venturing out. The wider seat doesn’t quite stretch the full width of the cabin, ending just short on the corridor side, leaving enough space for a wide shelf, handing for keeping bits and pieces or a small bag (my coffee kit lived there). Alternatively, when the toilet seat is down, I found that made an excellent storage space as well.

If I had one criticism, I found the table really awkward. It lifts out of a slot by the window and then has two fold-down flaps, one for each seat. My problem is that it doesn’t extend far enough away from the window, so wherever I sat, my hand closest to the window kept jamming against the armrest. The real issue is that once the flaps are folded out, the table has a metal lip, so I couldn’t move the laptop any further across the table. However, I discovered that if I didn’t fold the flaps out, the table top, although smaller, was level, so I could balance the laptop so that it projected out over the front and right-hand edges. In that position I could use the keyboard without any problems and it was still pretty secure. However, if we had hit any points or anything else that would have caused a violent jolt, there was nothing to stop the laptop sliding off the table…

Of the two, I preferred the smaller seat, partly because, on the train I was on, it was facing forwards, which I prefer, although I have no problems travelling facing backwards. The narrower seat was also handy because the power outlets are next to it by the sink/over the toilet, so I didn’t have any wires trailing across the cabin. My only other problem with the wider seat is that the heater/air conditioning ducts are at that end, and I found the airflow annoying, to the extent that if I had to sit there for any length of time, I would have turned them off.

When it comes to sleeping, the two seats are pushed together to form the bottom bunk, while the top bunk is lowered down from the ceiling on some sort of rack and pinion system. Both are long enough that, at 6’2”, I could fully stretch out in them. One of the nice things is that, given the height of the cabin, the top bunk, when it’s full raised, is a long way above you, so I could easily stand up without hitting my head! It also means that, if you’re travelling alone, you can use the upper bunk for additional luggage storage, although there’s also a very large luggage space on the other side, above the door, which easily swallowed up my massive rucksack. Of all the sleeper cabins I’ve travelled in, it’s got the most, and the most convenient, luggage storage space.

If you’re interested, Amtrak has a handy virtual tour of the Viewliner on its website.

You can find out how I got on actually sleeping on the train after the gallery.

  • My room for the night, laid out in day-time sitting mode.
  • This was my preferred seat, where I settled down to do some work on the first evening.
  • The fold-out table is quite big and stable. However...
  • ... the only problem is that it doesn't come far enough away from the window.
  • I found it easier to use if I left the flap folded over and balanced my laptop on top.
  • Okay. It's time for bed. The two seats slide together to form the bottom bunk.
  • It's up to you which end you put the pillow. I went with my feet pointing forwards.
My room for the night, laid out in day-time sitting mode.1 This was my preferred seat, where I settled down to do some work on the first evening.2 The fold-out table is quite big and stable. However...3 ... the only problem is that it doesn't come far enough away from the window.4 I found it easier to use if I left the flap folded over and balanced my laptop on top.5 Okay. It's time for bed. The two seats slide together to form the bottom bunk.6 It's up to you which end you put the pillow. I went with my feet pointing forwards.7
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We left Manassas just after 19:30 on Thursday evening, with a scheduled arrival time in New Orleans of 19:32 the following day. Bearing in mind that New Orleans is on Central Time, one hour behind Manassas, which made for 25 hours on the train.

One of the nice things about travelling on a sleeper ticket is that your meals are included, so in theory I was entitled to a free dinner that evening. However, prior experience with Amtrak had taught me that they tend to eat early. On the train down from Philadelphia three days earlier, the first call for dinner had been 16:30, so rather than rush settling into my cabin, then heading down to the dining car for a late sitting, I ate with my friends before I caught the train.

Instead, I took my time getting settled in, getting used to the rhythms of the train. Having figured out how to make best use of the table, I got on with some work, taking advantage of the free Wi-Fi. When I’d taken the same train two years ago, the Wi-Fi hadn’t worked, so this made for a pleasant change and I get the impression that Amtrak’s worked hard to improve both the Wi-Fi coverage and the speed/reliability of the service. I certainly had no problems surfing the web, uploading Coffee Spot posts and watching (short) YouTube videos.

Since this is a sleeper car, it goes into quiet mode at 22:00, with no more announcements, at which point you are (quite reasonably) expected to keep the noise down. If you don’t fancy spending all your time in your cabin, the alternative is to head up to the lounge/café car, where there are four-seater tables which anyone is free to use, although it does close at 23:00.

The sleeper car attendants will make your bed up for you on request, so you don’t have to worry about figuring out which levers to pull, etc. In the end I got to bed slightly later than I’d intended, staying up late to finish a Coffee Spot post, so it wasn’t until gone midnight that I finally got my head down.

With the door closed (and locked, although you can’t lock it from the outside) and the curtains drawn, it’s really quite cosy in the sleeper cabins. There’s lots of lighting options, including a main cabin light, a night-light, lights above both seats an individual reading light for the top bunk. You also have pretty good control over the temperature and the airflow.

A word of warning about the curtains though. While they are pretty effective, they fasten with Velcro, which, over time, can get rather gummed up and hence doesn’t work that well, so you need to be both patient in securing the curtains and check you’ve fastened them in multiple places if you don’t want them to come unexpectedly undone in the middle of the night!

Once I’d got settled, I slept well, although not for as long as I would have liked. I never sleep perfectly on either trains or planes, thinking of it as a series of interconnected naps rather than a full night’s sleep, although I seem to be getting better. All too soon, though, the crew was announcing the first call for breakfast at 07:00 and I reluctantly decided it was time to wake up…

You can see what happen next after the gallery.

  • The following morning, and our first stop, 25 minutes late: Atlanta, Georgia.
  • Leaving Atlanta, and one of the few genuinely multi-track sections. The long, tight curve...
  • ... allowed me to indulge my inner train geek. I love being able to see the front of the train.
  • After that, it was down to the lovely dining car...
  • ... and breakfast. I love dining on trains: I find there's a great romance to it.
  • My breakfast choice: the cheese quesadillas.
  • This was very typical of the view as we travelled through Georgia: trees...
  • ... with the occasional pretty I'm not quite sure what.
  • Every now and then we'd pass over a river. This might be the Chattahoochee River.
  • We'd also pass the occasional small town, which was probably, in a bygone age...
  • ... served by the railroad, before the rise of the car.
  • It wasn't all trees though. Occasionally there were fields. Backed by trees.
  • I loved this solitary beauty. Sadly, I fear it's the result of a golf course...
  • ... and my fears soon proved correct.
  • Mostly it was a single track line, with occasional passing loops like this one...
  • ... which would be occupied by massive frieght trains...
  • ... often pulled by very colourful locomotives.
The following morning, and our first stop, 25 minutes late: Atlanta, Georgia.1 Leaving Atlanta, and one of the few genuinely multi-track sections. The long, tight curve...2 ... allowed me to indulge my inner train geek. I love being able to see the front of the train.3 After that, it was down to the lovely dining car...4 ... and breakfast. I love dining on trains: I find there's a great romance to it.5 My breakfast choice: the cheese quesadillas.6 This was very typical of the view as we travelled through Georgia: trees...7 ... with the occasional pretty I'm not quite sure what.8 Every now and then we'd pass over a river. This might be the Chattahoochee River.9 We'd also pass the occasional small town, which was probably, in a bygone age...10 ... served by the railroad, before the rise of the car.11 It wasn't all trees though. Occasionally there were fields. Backed by trees.12 I loved this solitary beauty. Sadly, I fear it's the result of a golf course...13 ... and my fears soon proved correct.14 Mostly it was a single track line, with occasional passing loops like this one...15 ... which would be occupied by massive frieght trains...16 ... often pulled by very colourful locomotives.17
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I decided that it was far too early to actually get up, so lingered in bed for a while. There was a 07:30 breakfast call, after which I decided to get up, wait for the 08:00 call and make my way down to breakfast. So I waited, then I waited some more, but there were no more announcements. At 08:15 I decided to see what was going on.

On my three previous journeys I’ve been blessed with some very competent sleeper car attendants. Sadly, this was not the case on this trip. I think the guy was new, but whatever the reason, he didn’t seem to know what was going on. He told me that the dining car would be closed until we left Atlanta, so I headed back to my cabin to wait.

Having left Manassas running slightly late, the train had become even more delayed. The previous night, we’re scheduled to reach Lynchburg at 22:00, but had arrived there at 22:30 and we were scheduled into Atlanta, Georgia (having travelled right across North and South Carolina through the night) at 08:13, around about when I first went in search of breakfast. As it was, we didn’t reach Atlanta until 08:38, which was when we were scheduled to leave, although, looking on the bright side, at least we hadn’t been further delayed.

We were scheduled for a 25-minute layover, so didn’t leave until just gone nine o’clock, at which point I decided to wait for an announcement that the dining car had re-opened. When that didn’t come, I wandered down, arriving at 09:15, only to be told that the last breakfast sitting was supposed to be at 09:00. However, the staff took pity on me, seated me all the same, and I had a very nice breakfast of cheese quesadillas while chatting with a young man who works for the New York subway.

Having seen nothing of the countryside between Manassas and the Georgia state line, on account of being dark, I starting paying attention to my surroundings. Pretty much the only thing I know about Georgia, geography-wise is from watching the TV series, The Walking Dead, which is set in the countryside around Atlanta. The real Georgia countryside felt somewhat similar, although there were a lot more trees. In fact, we seemed to spend most of our time going through forests, which was nice, but which did somewhat limit the views. The dense forest was interspersed with the occasional small town which, at one point, must have been served by the railroad before the ubiquity of the car.

The line itself was mostly single track, with the occasional long sections of double track which acted as passing places. There wasn’t as much freight as I was expecting, but what freight trains I did see were parked up on the double sections, which I’m told, is standard practice. Even though the lines are owned by the freight companies, Amtrak’s contract gives their trains, which are faster, priority.

However, our luck didn’t hold and at about 10:30 we moved over onto one of double-track sections and came to a halt. We were there for half an hour while two enormous freight trains passed the other way. Then, instead of carrying on, we backed out of passing loop, which is a first for me, transferring over to the running line before carrying on our way. All soon became clear: another freight train was parked up ahead of us in the loop, necessitating our bizarre manoeuvre. By backing out, we at least managed to overtake than one and avoid any further delay. It also explained why we’d been held to let the other freight trains pass: while the passing loops are several miles long, so are the freight trains, so they can only hold one at a time!

At least being stopped gave me a chance to indulge in one of my favourite activities on long distance trains: making coffee. Check back later to show that went!


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2 thoughts on “Brian’s Travel Spot: Amtrak’s Crescent to New Orleans

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