Welcome to the second (and final) part of my Saturday Supplement looking at how coffee shops around England have been interpreting and implementing the Government’s COVID-19 guidelines since the restrictions were relaxed at the start of July. In Part I, I looked at some of the many things that coffee shops have put in place, usually around processes (such as providing information and introducing things like door control, one-way systems, table service and on-line ordering).

In this, Part II, I’m looking more at physical modifications, such as seating layout and physical barriers, as well as more processes, including cleaning and contact tracing. As before, I’m highlighting what has worked for me in terms of what has made me feel extra secure when visiting a coffee shop (whether I’m actually any safer is another matter). I’ll also illustrate my points with specific examples from coffee shops that I’ve visited over the past two months in London, Reading, Chester, Birmingham and Liverpool.

The usual caveat applies: these are my personal opinions and this post should not be taken as a “must do” (or “mustn’t do” for that matter) guide. And, of course, with the COVID-19 pandemic rapidly evolving, who knows what the future holds?

Continue reading →

As was widely expected, the UK Government made its much-trailed announcement this week that has paved the way for hospitality industries in England, coffee shops included, to reopen for sit-in custom on July 4^th, now just over a week away. In Part I of this series, I looked at what this may mean for speciality coffee shops, asking many questions along the way, but providing few answers. Now that the Government’s guidance has been published, this post (Part II) looks at what a coffee shop during the COVID-19 pandemic might look like.

The same disclaimers apply here as in Part I: First, I don’t work in coffee shops, I write about them, so these posts are focused on the consumer viewpoint. Second, this is very much focused on what might happen in England (due to the devolved nature of the UK, while the announcement was made by the UK Government, it only applies to England). If you are interested, you can download the UK Government’s guidance for the hospitality industry or read it online. I’m basing my thoughts on the version that was issued on June 23^rd. For further practical advice from a UK industry perspective, try United Baristas.

Continue reading →

I hope that I’m not jumping the gun, but it’s almost certain that the UK Government will announce an easing of social distancing rules this week, enabling hospitality industries, including coffee shops, to reopen in two weeks’ time on July 4^th. What will this mean for the speciality coffee industry? Just because coffee shops can reopen, does that mean that they should? In theory at least, they could have remained open, offering a takeaway service, throughout the last three months, but most chose not to.

The inspiration for this series of posts came from the USA, via a tweet from Wrecking Ball Coffee in San Francisco. You can see the original tweet in the gallery, but the gist of it is as follows: while Wrecking Ball can legally put out chairs and tables for its customers, it’s decided not to and is encouraging others to follow suit. Which got me thinking: should UK coffee shops reopen when they are allowed to? Do I want them to reopen? This series of posts (of which this is Part I) is an attempt to frame, and then maybe answer these questions, or at least provide some pointers as to which direction to go in.

Continue reading →

My local speciality coffee shop, Canopy Coffee, reopened two weeks ago. As part of the process, it converted itself from a small, sit-in shop to a takeaway-only operation, serving from a hatch to the right of the main entrance. You can see what I made of the new-look Canopy when I visited for my Coffee Spot Update, which is normally where I’d leave things.

However, given the current situation, with many coffee shops unable to safely open during the COVID-19 pandemic, I thought it would be useful to share what I learnt from the conversation that I had with Jonathon, Canopy’s owner, about the steps he took to reopen Canopy and the thought processes he went through.

There are lots of factors to consider when opening during the COVID-19 pandemic. Is it safe, both for staff and customers? Will it be economical? Can you stay true to your ethics and values? What compromises will you have to take in order to open? As you will see, Jonathon had to wrestle with all these issues, but if there’s one piece of advice he asked me to convey above all others, it’s not to open until you’re absolutely ready to.

Continue reading →